Licence Prep

Terms of service

Last updated: 11 November 2026

1. Who we are

Licence Prep is a trading name of DemandOS Ltd, registered in England and Wales, company number 17351268, registered office 26 North Parade, York, YO30 7AB ("we", "us"). "You" means the business that orders the service.

We are an independent business. We are not a council or any other public body, we are not affiliated with or endorsed by any council, and we are not an official application service. You can apply for a property licence directly to the council without using us.

2. Who the service is for

The service is for letting agents, landlord companies and other businesses. By ordering, you confirm that you are acting in the course of a business and that you have the authority of the landlord or proposed licence holder to give us the information and documents you send.

3. What we do: preparation only

For each property you order, we:

  • tell you which documents and information the council's application form needs;
  • receive them from you by email or upload;
  • complete the council's application form from what you supplied;
  • check your documents against the answers for consistency, and raise written queries on anything missing, out of date or unclear;
  • hand the prepared application to you, ready for the proposed licence holder or managing agent to check, declare and submit.

How we hand the application over depends on the council's own system. Where that system does not allow us to prepare the application inside it, we will give you a completed answer sheet that follows the form, with the documents named and in order.

4. What we do not do

  • We do not make the declaration, sign the application or submit it in anyone's name.
  • We do not answer questions about any person's convictions or past conduct. The person making the declaration must answer those.
  • We do not pay the council's licence fee, and we do not receive or hold client money.
  • We do not visit, measure or inspect properties, and we do not produce floor plans, certificates or reports.
  • We do not verify that what you tell us about a property is true, or that a property meets any licence condition or legal standard.
  • We do not give legal advice. Nothing we say or prepare is legal advice, including any view on whether a property needs a licence.
  • We do not decide, and cannot influence, whether a licence is granted, for how long, or on what conditions. Those decisions are the council's.
  • We do not deal with the council on your behalf after the application has been made.

5. The free portfolio check

The portfolio check compares the postcodes you send with the wards a council has published for its licensing schemes. It is a guide given free of charge. It is not a decision on whether any property needs a licence, which also depends on how the property is let and who lives there. The council's designation is definitive.

6. Your responsibilities

  • Accuracy. You supply the measured floor plan, the certificates and the property information, and you are responsible for making sure they are accurate, complete and up to date.
  • Checking. The proposed licence holder or managing agent must read the whole prepared application before it is submitted and correct anything that is wrong. Tell us about any error so we can put it right.
  • The declaration. The proposed licence holder or managing agent must make the declaration personally. A false or misleading statement in a licence application can have serious legal consequences for the person who makes it.
  • Deadlines. Applying to the council, and applying in time, is your responsibility and that of the landlord. We do not monitor dates for you and we are not responsible for a late or missing application.
  • The council's fee. You, or the proposed licence holder, pay the council's fee direct to the council.
  • After the application. Dealing with the council's questions, inspections and licence conditions is your responsibility.

7. Price and payment

Our fee is £299 for each property, payable in advance. We confirm your order and how to pay by email, and we start work on a property once its fee has been paid. Our fee is separate from, and in addition to, the council's licence fee, which is not included.

8. Corrections

If the prepared application contains an error we made, tell us and we will correct it promptly at no charge. If you change the information or documents after we have prepared the application, we will tell you first if there would be a further charge.

9. Refunds

If we cannot prepare the application for a property, we will refund the fee you paid for that property in full. This includes where the property turns out not to need a licence, where the council's form or system does not allow us to prepare the application, and where a document the form requires cannot be supplied.

If you cancel before we have started work on a property, we will also refund its fee in full. Once we have handed over the prepared application the fee is not refundable, except where we have failed to do what these terms say or the law requires a refund.

10. No promise of a licence

We do not promise or guarantee that the council will accept an application as complete, grant a licence, grant it for any particular period, apply any discount or impose any particular conditions.

11. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, our total liability to you in connection with an application, whether in contract, tort (including negligence) or otherwise, is limited to the fee you paid us for that application. We are not liable for loss of profit, loss of rent, loss of business or opportunity, fines or penalties, or any indirect or consequential loss. We are not liable for loss caused by inaccurate, incomplete or late information or documents supplied to us, by a failure to check the application before it was submitted, or by a decision of the council.

12. Confidentiality and personal data

We keep the information and documents you give us confidential and use them only to prepare your applications and to meet our legal obligations. Our privacy notice explains how we handle personal data. You confirm that you are entitled to share with us the personal data you send, and that you have told the people concerned.

13. General

We may update these terms from time to time. The terms that apply to an order are those published here on the date we confirm it. If any part of these terms is found to be unenforceable, the rest continues to apply.

14. Governing law

These terms and any dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Email hello@licenceprep.co.uk or write to DemandOS Ltd, 26 North Parade, York, YO30 7AB.